💳 Activating and paying for channels
What "Activation" means
Activation is the payment for the subscription to your channel (messenger). Without an active subscription the channel stops working: you won't be able to receive or send messages.
In plain words: connecting WhatsApp is free. But for it to keep working you pay for a subscription (a plan) for a set period: 1, 6 or 12 months.
📱 How to open the "Activation" section
- In the sidebar on the left find 💳 Activation
- Click it
- The "Channel activation" page opens
🖥️ What you see on the screen
Four tabs
| Tab | What's inside |
|---|---|
| Channel activations | The list of your subscriptions: which channels are paid for and until when |
| Payments | The history of all your payments |
| Invoices | Invoices for companies paying by bank transfer |
| Billing details | Your details used on invoices |
📋 The "Channel activations" tab
At the top there is the "+ Add activation" button and an "Instructions" link.
The activations table
| Column | What it shows | Example |
|---|---|---|
| Channel | The messenger icon | |
| Name | The channel name | "My WhatsApp" |
| Plan | The plan you paid for | "SOLO", "TEAM" |
| Status | Whether the subscription is paid | 🟢 Active / 🔴 Expired |
| Activation date | When it was paid | "15 March 2026" |
| End date | Paid through | "15 April 2026" |
| Balance | WABA only. Next to the amount there is a green ➕ button: a quick top-up | "$3.34" |
| Actions | Two buttons | "Renew" and "Manage" |
💰 How to pay for a subscription
- Click "+ Add activation" or "Renew" in the table
- Pick the channel
- Pick the plan and the billing period
Billing periods
| Period | Discount |
|---|---|
| Monthly | No discount |
| Six months | −10% |
| Yearly | −20% |
| Promo (when it's on) | −30%: available for a limited time |
Tip: if you're just starting, take 1 month. If you already use the service, take 6 or 12 months: it's cheaper!
- Check the total
- Click "Pay"
- FreedomPay opens: enter your card details (number, expiry, CVV)
- Your bank may send an SMS: enter the confirmation code
- You'll see ✅ "Activation renewed!"
What if the payment fails? Make sure there are enough funds on the card. Try another card or write to support.
⚙️ The "Manage" button
Click "Manage" on any channel and a window with 3 tabs opens:
The "Info" tab
Plan type (Paid/Demo), status (Active/Expired), WABA balance.
The "Replace channel" tab
Moves the subscription to another channel of the same type. Pick the new channel → click "Replace". The subscription, the plan and the balance move over.
The "Top up" tab (WABA only)
Tops up the balance used for sending messages. Enter the amount → "Continue" → pay → "Balance topped up!" ✅
💡 Faster way: you don't have to go through "Manage". In the activations table, next to the WABA balance, there is a green ➕ button: click it and the top-up window opens right away.
📜 The "Payments" tab
The history of all payments. There is a "Payment method: 💳 Bank card, Freedom Pay" card and a table:
| Column | Example |
|---|---|
| Date | "27 March 2026, 18:30" |
| Description | "WhatsApp WABA activation" |
| Amount | "$33" |
| Type | 💳 "Card" or 📄 "Bank transfer" |
| Status | 🟢 Paid / 🔴 Failed / ⚪ Pending |
📄 The "Invoices" tab: for companies
What is an invoice? If you are a company and want to pay by bank transfer, WazzaBee generates the invoice for you automatically.
- Click "+ Create invoice"
- Step 1: pick the channel
- Step 2: pick the plan
- Step 3: add a WABA top-up (if you need one)
- Step 4: check the total → "Create and download PDF"
📝 The "Billing details" tab
Pick the type: 👤 Individual or 🏢 Company
Individual
| Field | Example |
|---|---|
| Full name | Ivanov Ivan Ivanovich |
| IIN | 850101350123 |
| Phone | +7 777 123 4567 |
ivanov@gmail.com | |
| Address | Almaty, Abay Ave 15 |
Company
| Field | Example |
|---|---|
| Company name | My Shop LLP |
| BIN | 260140012345 |
| Director's full name | Serikov Askhat Maratovich |
| Registered address | Almaty, Abay Ave 15, office 301 |
| Bank | Kaspi Bank JSC |
| IBAN | KZ12345678901234567890 |
| Phone | +7 727 123 4567 |
docs@myshop.kz |
Click "Save billing details"
✅ Checklist
- ☐ Opened "Activation" → "Channel activations"
- ☐ Clicked "+ Add activation" or "Renew"
- ☐ Picked the plan and the period
- ☐ Paid through FreedomPay
- ☐ Channel status: 🟢 Active
📊 Conversation limit
Every plan includes a certain number of conversations per month: these are the unique contacts you talked to during the current 30-day period.
| Plan | Conversation limit |
|---|---|
| SOLO | 100 conversations/month |
| TEAM | 500 conversations/month |
| EMPIRE | Unlimited |
How it works
- Incoming messages always reach you, even when the limit is used up. You'll never miss a customer.
- Outgoing messages are blocked once the limit is reached. You won't be able to send until you move to a higher plan or the counter resets.
- The counter resets every 30 days, counting from the day the plan was activated.
What you see when the limit is reached
- A yellow banner appears in the chat: "Conversation limit reached", with the number and the reset date
- The message input becomes inactive
- The "Upgrade plan" button opens the plan change dialog
Two ways out
- Upgrade the plan: move to a plan with more conversations (for example, from SOLO to TEAM)
- Wait for the reset: the limit clears automatically at the start of the new 30-day cycle
Where can you see the current usage? Open the channel settings → the "Counter" tab. There you'll find a progress bar and the exact number of conversations used.
💰 WABA balance: what you're charged for
The main thing: the subscription (plan) and the message balance are two separate payments. The subscription gives you access to the platform and its features. The balance covers the actual message traffic in WhatsApp WABA (including Coexistence mode).
What gets charged
| What happened | Is it charged |
|---|---|
| An incoming message from a customer | ✅ A small technical fee for processing the message through the official API |
| Your reply within 24 hours of the customer's message | ✅ Only the technical fee: Meta currently charges nothing for such replies |
| A broadcast or the first message to a customer outside the 24-hour window (a Meta template) | ✅ Meta's template rate (depends on the category and the country) + the technical fee |
| A reply sent from the phone in the WhatsApp Business app (Coexistence mode) | ❌ Not charged: those messages don't go through the API |
Why the balance can go negative
- Charges happen in real time, message by message, not once a month
- We never block incoming messages, so that you don't lose a customer. That's why a zero balance can go slightly negative
- Outgoing messages are blocked once the negative balance passes the allowed technical limit. Sending resumes as soon as you top up
- An active conversation burns through the balance faster than it feels: a few hundred messages a day add up to a noticeable amount over a month
💡 Tip: keep a buffer on the balance. The current balance is shown in the "Activation" section in the "Balance" column, and topping up takes one click: press the green ➕ button next to the balance, or use "Manage" → the "Top up" tab.