Overview of the available messengers
A channel is a connected messenger that you use to talk to customers. Every channel is tied to a specific phone number or account.
WazzaBee supports the following messengers:
Messenger | Connection type | Who it is for | Setup time |
|---|---|---|---|
WhatsApp QR | Scanning a QR code | A quick start, small business | ~2 minutes |
WhatsApp WABA | Official API through Meta | Medium and large business, broadcasts | ~15 minutes |
Telegram Bot | Through BotFather | Customer support, auto-replies | ~3 minutes |
Telegram Account | A personal account | Working with personal conversations | ~5 minutes |
Instagram Direct | Through Facebook Business | Selling through Instagram | ~10 minutes |
Facebook Messenger | Through Facebook Business | Support through Facebook | ~10 minutes |
How to choose a channel
Need a quick start? → WhatsApp QR: connected in 2 minutes by scanning a code
Need broadcasts and a business profile? → WhatsApp WABA: the official API, templates, high limits
Work in Telegram? → Telegram bot: perfect for customer support
Sell through Instagram? → Instagram Direct: every Direct message in one place
Talk on Facebook? → Facebook Messenger: conversations from your Facebook page
Managing your channels
All connected channels are shown in the "Channels" section of the dashboard menu. For each channel you can:
See the connection status
Set up synchronization with your CRM
Manage the subscription and the plan
Disconnect and reconnect it
Activation and pricing
Every channel needs to be activated, that is, subscribed to a plan. Read more about plans and payment in the Channel activation and payment section.