🔐 Sign-up, Log-in and Password Recovery

🔐 1. Creating a new account

How to open the sign-up page

Open your browser (Google Chrome, Yandex Browser, Safari, any of them)
In the address bar (the long white strip at the top of the browser) type: wazzabee.com
Press Enter on your keyboard
You will land on the WazzaBee home page
In the top right corner find the «Sign up» button and click it
The sign-up page will open

Tip: You can go straight to the sign-up page by typing this in the address bar: wazzabee.com/register

What you will see on the screen

The page is split into two parts:

On the left: a picture describing the service (it is hidden on a phone, that is normal)
On the right: the form to fill in (on a mobile phone it takes up the whole screen)

At the top left there is a «Home» link with an arrow ←. It takes you back to the main page of the site.

On the right side you will see:

The heading «Create an account»
The subheading «Fill in the form to sign up»
Four fields to fill in (more on them below)
A consent checkbox
The «Sign up» button
At the bottom, the text «Already have an account? Log in»

Filling in the sign-up form

Fill in the fields top to bottom, in order:

Field 1: Name

Parameter	Description
What it is	Your name or your company name
Grey text inside the field	`Your name`
What to enter	Your real first name, last name or the name of your company
Examples	`Alexey`, `Aigul Serikovna`, `My Shop LLP`
Required?	Yes

Click the field with the grey text «Your name»
The grey text disappears and a blinking cursor appears
Type your name
Move on to the next field

Field 2: Email

Parameter	Description
What it is	Your email address (electronic mail)
Grey text inside the field	`your@email.com`
What to enter	A working email address you can actually open
Examples	`alexey@gmail.com`, `shop@mail.ru`, `aigul.85@yandex.kz`
Required?	Yes

What is an email? It is your electronic mailbox. If you have Gmail, Mail.ru or Yandex Mail, that is your email. For example: your.name@gmail.com

What if I do not have an email? You need to create one. The easiest way is to open gmail.com and click «Create account». It is free and takes 5 minutes.

Click the field with the grey text «your@email.com»
Type your email carefully, with no typos and no spaces
Make sure you typed the @ symbol. It is on every keyboard

A common mistake: a space at the beginning or the end of the email. Make sure there is no space before the first letter.

Field 3: Password

Parameter	Description
What it is	The secret word you use to log in to your account
Grey text inside the field	`At least 8 characters, Latin letters and digits`
What to enter	A password you make up: at least 8 characters, and it must contain both Latin letters and digits. Passwords that have shown up in known data leaks are rejected. Come up with your own
Examples	`MyShop2026!`, `Astana2026`, `Kofe7Dostavka`
Required?	Yes

Which password will work? At least 8 characters, and it must contain Latin letters and digits. For example, Kofe7Dostavka works. But kofe123 is only 7 characters, so it will not work, and 12345678 will not work either: there are no letters in it. The system also rejects any password that has already appeared in a data leak: those are the first ones attackers try.

Click the password field
Type the password you came up with
Instead of letters you will see dots (●●●●●●). That is normal, this way nobody can read your password over your shoulder

The «eye» button 👁️: there is a small eye icon on the right side of the password field. If you click it:

The dots turn into normal letters and you see what you typed
Click the eye again and the letters turn back into dots

Tip: Always click the «eye» before moving on, to make sure the password is typed correctly. Especially if you are typing on a phone!

Tip: Write the password down on paper and keep it somewhere safe. A forgotten password can be recovered, but it is better not to forget it.

Field 4: Confirm password

Parameter	Description
What it is	The same password typed a second time
Grey text inside the field	`Repeat password`
What to enter	The very same password you typed in the field above, exactly the same
Required?	Yes

Click the «Repeat password» field
Type the same password you entered above
If the passwords do not match, you will see an error when you try to sign up

Why is this needed? To make sure you did not make a typo. If you enter the password with a mistake, you will not be able to log in.

What if the passwords do not match? Click the «eye» 👁️ on both password fields and compare them: they must be absolutely identical.

The consent checkbox

Under the fields you will see a line of text with a small square (a checkbox) on the left:

☐ I agree to the terms of the offer and the privacy policy

The words «terms of the offer» and «privacy policy» are links: click them to open the documents.

Click the square ☐ and a check mark ☑ appears inside it
Without this check mark the «Sign up» button will not work (it stays grey and inactive)

The «Sign up» button

A large green button at the bottom of the form.

Make sure all the fields are filled in
Make sure the consent box is checked
Click the «Sign up» button
The button changes: a spinning circle and the text «Signing up...» appear on it
Wait a few seconds

What can go wrong:

Error on the screen	What to do
Passwords do not match	Check both password fields: they must be identical. Use the «eye» 👁️
Password must be at least 8 characters	Come up with a longer password, at least 8 characters
Add at least one Latin letter (or digit) to the password	The password must contain both Latin letters and digits. For example `Astana2026`
This password has appeared in known data leaks	The password is too well known and easy to guess. Come up with your own, one that is not a simple word
The button is grey and does not respond	Tick the consent checkbox

After a successful sign-up

Two things can happen:

Scenario A: You go straight to your dashboard

If phone confirmation is not required, you land on the main panel (Dashboard) right away. Congratulations, you are signed up! 🎉

Scenario B: You are asked to confirm your WhatsApp number

If the system asks you to confirm your number, you will see a new screen:

Step 1: Enter your phone number

You will see the heading «Account created!» and the subheading «All that is left is to confirm your phone number via WhatsApp»
Below it is a field for your phone number
The grey text inside the field says: +7 777 123 4567
Enter your phone number, the one WhatsApp is installed on
Click the «Request code» button

Parameter	Description
What to enter	Your phone number with WhatsApp on it
Format	With +7, without it, or starting with 8: the system will figure it out
Examples	`+77771234567`, `87771234567`, `77771234567`

Important: WhatsApp must be installed on that number! The code goes exactly there.

Can I skip this? Yes! If there is a «Skip, I will confirm later in settings» link at the bottom of the screen, click it. You can confirm the number later in the «Settings» section.

Step 2: Enter the code from WhatsApp

After you click «Request code», you receive a WhatsApp message with a 6-digit code (for example: 482951)
Six separate boxes for the code appear on the screen
Enter the code: one digit per box
The cursor moves to the next box automatically
Click the «Confirm» button

What if the code does not arrive?
- Check your inbox: we also send the same code to your email (check the «Spam» folder too)
- Wait 1-2 minutes: messages are sometimes delayed
- Check WhatsApp: open the app on your phone
- Click the «Resend» button: the code will be sent again
- Click «Back» to check that the number is correct

What if I entered the wrong code? An error message appears. Just type the correct code again or request a new one.

If you skipped the number confirmation

Right now the number is not requested during sign-up: you go straight to your dashboard. At the top there will be a bar reminding you to «Confirm your personal number» with two buttons:

«Confirm»: opens a window where you enter the number and the code from WhatsApp
«Later»: the bar hides for a day and comes back the next day

Why confirm the number? It receives messages about your balance and about a channel going offline. Without a confirmed number you will only find out about a problem when you log in to your dashboard yourself.

✅ Checklist: your sign-up went well if:

☐ You filled in all 4 fields (name, email, password, confirmation)
☐ The passwords match, they are at least 8 characters and contain Latin letters and digits
☐ The consent box is checked
☐ You clicked «Sign up» and saw no errors
☐ You confirmed your WhatsApp number (or skipped that step)
☐ You can see the main panel (Dashboard): that means it all worked!

🚪 2. Logging in to your account

How to open the log-in page

Open your browser
Go to wazzabee.com
Click the «Log in» button in the top right corner
The log-in page will open

Tip: You can go straight to this address: wazzabee.com/login

What you will see on the screen

The page looks a lot like the sign-up page:

On the left: the log-in form with two fields
On the right: a picture with a description (hidden on a phone)

In the form you will see:

The heading «Log in to your dashboard»
The subheading «Enter your details to access your account»
Two fields: Email and Password
The «Forgot your password?» link
The «Log in» button
At the bottom, the text «No account yet? Sign up»

Filling in the log-in form

Field 1: Email

Parameter	Description
What to enter	The email you used when you signed up
Grey text in the field	`your@email.com`
Example	`alexey@gmail.com`

Field 2: Password

Parameter	Description
What to enter	The password you created when you signed up
Grey text in the field	`••••••••`
Example	`MyShop2026!`

Click the Password field
Type your password
On the right there is the «eye» button 👁️: click it to see what you typed

The «Log in» button

Make sure both fields are filled in
Click the green «Log in» button
A spinning circle and the text «Logging in...» appear on the button
Wait a few seconds
If everything is correct, you see a pop-up saying «Welcome!» and land in your dashboard

What can go wrong when logging in

What you see	What it means	What to do
«Wrong email or password»	You entered the wrong email or password	Check the email. Click the «eye» 👁️ on the password. Check your keyboard layout (RU/EN) and Caps Lock
«Email is not confirmed. Check your inbox»	We sent you an email when you signed up and you have not clicked the link in it	Open your inbox, find the email from WazzaBee and click the link. Check the «Spam» folder!
«No user with this email»	There is no account with this email	Perhaps you signed up with a different email. Or you still need to sign up
«Too many attempts. Please wait a bit»	Too many failed attempts	Wait 5-10 minutes and try again
«Network error. Check your internet connection»	There is no internet connection	Check your internet. Try opening any other website

Tip: The most common problem is the keyboard layout. If the password contains Latin letters but a different layout is switched on, the password will be wrong. Check the language icon at the bottom of your screen (RU/EN).

Tip: Check whether Caps Lock (capital letters) is on. MyPass and MYPASS are two different passwords!

✅ Checklist: you logged in successfully if:

☐ You entered the correct email
☐ You entered the correct password
☐ You clicked «Log in»
☐ You saw the «Welcome!» message
☐ You can see the main panel (Dashboard)

🟢 Sign in and sign up with Google and Facebook

On wazzabee.com/register and wazzabee.com/login there is a Google button above the form. You don't need to come up with a password.

Click the Google button.
A Google window titled WazzaBee CRM opens. Choose your Google account.
If you didn't have a WazzaBee account yet, it is created automatically, then everything works as with a regular sign-up: you can confirm your WhatsApp number or skip this step.
If you already signed up by email and your Google email is the same, you land in your existing account.

Facebook works the same way: below the Google button there is a "Sign up with Facebook" button ("Sign in with Facebook" on the sign-in page). A Facebook window opens, confirm the sign-in. If your Facebook account has no email, you can't sign up with it: use your email or Google.

Link Google to an account with a different email

If your WazzaBee account uses one email and your Google account another, link Google in your dashboard:

Open Settings → Profile.
In the Security block find Sign in with Google and click the Google button.
Choose your Google account. You will see Google linked with the address.

Facebook is linked in the same place with the "Link Facebook" button. After that you can sign in with your password and with the Google and Facebook buttons. You can unlink Google in the same place with Unlink if your account has a password. One Google account can be linked to only one WazzaBee account.

🔑 3. Password recovery

When you need it

Use this if you forgot your password and cannot log in to your account.

Step 1: Open the recovery page

Way 1 (from the log-in page):

Go to the log-in page (wazzabee.com/login)
Find the «Forgot your password?» link: it sits above the password field, on the right
Click it

Way 2 (directly):

In the browser address bar type: wazzabee.com/forgot-password
Press Enter

Step 2: What you will see

On the screen there will be:

The heading «Password recovery»
The subheading «Enter the email linked to your account. We will send you a password reset link.»
One field for your email
The «Send link» button with an envelope icon ✉️
At the bottom: «Remembered your password? Log in»

Step 3: Enter your email

Parameter	Description
What to enter	The email you used to sign up for WazzaBee
Grey text in the field	`your@email.com`
Example	`alexey@gmail.com`

Click the Email field
Type your email
Click the «Send link» button
A spinning circle and the text «Sending...» appear on the button

Step 4: Check your inbox

If the email is correct, the screen changes:

A green icon with a check mark ✅ appears
The heading: «Email sent»
The text: «We have sent a password reset link to your email. Check your inbox, including the «Spam» folder»
Two buttons: «Send again» and «Back to log-in»

Now do the following:

Open your inbox (Gmail, Mail.ru, Yandex, whichever one you used)
Find the email from WazzaBee about the password reset
Open the email
Click the link in it (usually a blue button or underlined text)
A page opens where you can enter a new password
Enter the new password and confirm it
Done! Now you can log in with the new password

What can go wrong

Problem	Solution
The email did not arrive	1. Check the «Spam» folder. 2. Wait 2-3 minutes. 3. Click «Send again»
«Too many requests»	Wait 10-15 minutes and try again
The link in the email does not work	The link is valid for a limited time. Request a new one
I do not remember which email I used	Try all of your email addresses one by one. If that does not help, write to support: support@wazzabee.com

Tip: After the password reset you land on the «Settings» page in your dashboard. That is normal: you are already logged in!

✅ Checklist: the password is recovered if:

☐ You entered your email on the recovery page
☐ You received the email (check «Spam»!)
☐ You clicked the link in the email
☐ You entered a new password
☐ You can log in with the new password