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    Chats on your phone: how to reply to customers from mobile and install the app

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    Updated 10/22/2026

    📱 How to reply to customers right from your phone

    In short. The "Chats" section of your WazzaBee account now opens comfortably on a smartphone. You can reply to customers on the go, just like from a computer. You can also "install" your account on your phone so it opens like a regular app.

    What you get

    • Reply to customers from your phone when there's no computer around.
    • The chat opens full screen and looks like the messenger you're used to.
    • It works for all your channels: WhatsApp, Instagram Direct, Telegram and the rest.

    How to open the chat on your phone

    1. Open app.wazzabee.com in your phone's browser.
    2. Log in to your account (the usual email and password).
    3. Tap "Chats": the button at the top of the page or the item in the menu.

    First you'll see the list of conversations. Tap the customer you need and the conversation opens full screen. To get back to the list, tap the back arrow in the top left. It all works like a regular messenger.

    What you can do in the mobile chat

    • ✍️ Write and send messages.
    • 📎 Send documents, photos and videos.
    • 📋 Insert ready-made message templates.
    • 🎤 Record voice messages and add emoji.
    • 👤 Open the customer card to see exactly who you're talking to.

    ⭐ Install WazzaBee on your phone as an app

    So you don't have to open the site every time, add WazzaBee to your phone's home screen. You'll get an icon just like a regular app, and your account will open full screen, without the browser address bar. There's nothing to download from an app store.

    This kind of app is called a PWA (Progressive Web App). It's the same WazzaBee account, just with its own icon on your phone's screen: it opens full screen and can send you notifications about new messages. It updates itself, so there's nothing to reinstall.

    📗 On an Android phone (Chrome browser)

    1. Open app.wazzabee.com in the Chrome browser.
    2. Tap the three dots button in the top right.
    3. Choose "Install app" (sometimes it's called "Add to Home screen").
    4. Confirm, and the WazzaBee icon appears on your phone's screen. 🎉

    🍎 On an iPhone (Safari browser)

    Important: on an iPhone you have to do this in the Safari browser. Other browsers (Chrome on iPhone, for example) do not show the button you need.

    1. Open app.wazzabee.com in Safari.
    2. Tap Share at the bottom of the screen: the square with an arrow pointing up. ⬆️
    3. Scroll down the list and choose Add to Home Screen.
    4. Tap Add in the top right. The WazzaBee icon appears on your screen. 🎉
    5. Close Safari and open WazzaBee from that icon.
    6. Sign in again: the app has its own session, separate from the browser.

    How to check you got an app, not a bookmark. Open WazzaBee from the icon. There should be no address bar at the top and no browser buttons at the bottom. If they are there, a plain bookmark was saved instead: press and hold the icon → Delete, then add it again.

    🔔 Notifications about new messages

    It works! Your phone and computer will tell you about a new message from a customer even when the app is closed, just like WhatsApp does.

    On a computer and on Android

    1. Open the Chats section.
    2. You will be offered to turn notifications on: tap Turn on. If there is no offer, go to Settings → Notifications and switch it on there.
    3. The browser will ask for permission: tap Allow.

    🍎 On an iPhone: only inside the installed app

    Apple does not let websites send notifications. That is why the button will not work in Safari no matter how many times you tap it: this is an iPhone limitation, not a WazzaBee one.

    1. First add WazzaBee to the Home Screen (see the steps above).
    2. Open the app from the icon, not through Safari.
    3. Sign in.
    4. Go to Settings → Notifications and switch on New messages in chats.
    5. The iPhone will show a permission dialog: tap Allow.

    Settings → Notifications also tells you how the app is running. If it says "Open in a browser tab", you are in Safari and notifications are not available yet.

    If notifications do not arrive

    • No permission dialog appeared. You most likely declined earlier. Open iPhone Settings → Notifications → WazzaBee and allow them. If WazzaBee is not in that list, delete the icon and install it again.
    • The app opens with an address bar. That is a bookmark, not an app. Delete the icon and add it again via Share → Add to Home Screen.
    • You need iOS 16.4 or newer. Check in Settings → General → About → Software Version. Older versions do not support notifications in such apps.
    • Do Not Disturb or a Focus mode is on: the notification will arrive silently.

    Notifications are turned on separately on every device. Want them on both your phone and your computer? Turn them on in both.

    💡 Tip: when the chats tab is open, a sound will also remind you about a new message.