🗂️ Chat archive and Mark all as read
In WazzaBee you can move a chat to the archive so it does not clutter the main list, and mark many conversations as read with a single button. Both features work the same way for every channel type: WhatsApp QR, WhatsApp WABA, Telegram, Instagram, Facebook Messenger, OLX and any future integrations.
🗂️ Archiving a chat
How to move a chat to the archive
- Open the Chats section
- In the conversation list right-click the chat you need (or press and hold on mobile)
- Choose Archive: the chat disappears from the main list
Important: archiving does not delete the chat or its messages. They are kept and stay available in archive mode.
How to open the archive
- In the header of the chat list click the ✓✓ Mark all as read icon
- In the menu that drops down turn on the Show archive toggle
- A yellow bar appears above the list: Archive mode: showing archived chats
How to take a chat out of the archive
- In archive mode right-click the chat and choose Unarchive, or
- Wait for a new message from the customer: the chat comes back automatically (see below)
🔄 Automatic unarchiving
WazzaBee behaves like WhatsApp: any new activity in a chat automatically pulls it out of the archive.
| Event | What happens |
|---|---|
| The customer sent a new message | The chat returns to the active list |
| You replied from a CRM or the API | The chat returns to the active list |
| The chat stayed in the archive | With no activity, the chat is not shown in the main list |
Worth knowing: the archive works well as a "deal with it later" pile. When the customer writes again, you will know about it and the chat will show up in the main list on its own.
✓✓ Mark everything as read with one button
If a lot of unread conversations have piled up, you can mark them as read in bulk.
How to mark all chats as read
- In the header of the chat list click the ✓✓ icon
- Choose one of the two options:
| Option | What it does |
|---|---|
| Mark all read in this channel | Clears the unread counter in the selected channel only (for example, in WhatsApp alone). Available when a specific channel is selected. |
| Mark all read in all channels | Clears the unread counter across all of your channels at once (WhatsApp + Telegram + Instagram and so on). |
Important: Mark all as read does not send a read receipt to the customer's messenger: it is a local mark inside WazzaBee that clears the unread counters and tidies things up.
📨 Marking a single chat as unread
If you need to put a chat back into the unread state (so you do not forget to reply later, for example):
- Right-click the conversation
- Choose Mark as unread
- A green dot appears next to the chat
📩 Show unread only
If you have a lot of unread conversations and want to work through just those, turn on the unread filter. Only chats with unread messages will remain in the list.
How to turn it on
- In the header of the chat list click the 📩 (envelope) icon: it sits between the ✓✓ Mark all as read button and the 🔄 Refresh button
- The button lights up green and the list keeps only the unread chats
- To bring back all conversations, click the icon again
What counts as unread: chats with new incoming messages, plus conversations you marked as unread by hand (the green dot).
The filter combines with the channel filter (All / Telegram / WABA and so on) and with search. For example, you can show "unread in WhatsApp only".
If there is nothing unread, you will see the message Nothing unread: all chats have been read.
🌍 Works for every channel
The archive and Mark all as read are universal features. They work the same way with every connection type:
- 💚 WhatsApp QR (personal account)
- 💚 WhatsApp WABA (Meta business account)
- 💙 Telegram (bot and personal account)
- 💖 Instagram Direct
- 💙 Facebook Messenger
- 🟠 OLX
- 🔌 API (external integrations)
❓ FAQ
Will archived chats still be forwarded to Bitrix24 / amoCRM?
Yes. The archive is only a visual filter inside WazzaBee. Messages keep flowing into the connected CRM as usual.
Do notifications from archived chats still arrive?
Yes. Notifications from the customer arrive whether the chat is archived or not. On a new message the chat automatically returns to the active list.
Can I archive many chats at once?
For now, one at a time through the context menu. Bulk archiving is coming in one of the next updates.
✅ Checklist
- ☐ You can move a chat to the archive through the context menu
- ☐ You know how to open the archive and bring a chat back from it
- ☐ You understand that a new message unarchives a chat automatically
- ☐ You can mark all chats in one channel as read
- ☐ You can mark chats in all channels as read at once
- ☐ You can turn on the Unread only filter (the 📩 icon) and you know it combines with channels and search