🚫 Blocking a contact: spam and pushy senders
Sometimes a person writes for no real reason: sends spam, writes a hundred times a day or just gets in the way of work. You can block them right from the chat, and they will stop distracting you and your agents.
🔒 How to block
- Open the chat with this person
- Click the three dots in the top right corner of the chat
- Choose Block
A note saying the chat is blocked appears at the bottom. You cannot write in it until you unblock it.
📵 What happens after blocking
Official WhatsApp (WhatsApp Business API). The person is blocked in WhatsApp itself. They can no longer write to you, their messages do not reach WazzaBee, and nothing is charged to your balance for them.
WhatsApp only allows blocking people who wrote to you within the last 24 hours. If the person has been silent for longer, your dashboard will warn you, and they will be blocked in WhatsApp as soon as they write again. You will not see that message, and nothing will be charged for it either.
Other channels (Telegram, Instagram, Facebook Messenger, OLX and others). The person's messages no longer reach you:
- the chat does not jump to the top of the list and is not marked as unread;
- no notifications arrive on your phone;
- messages are not passed to Bitrix24, amoCRM or via the API;
- auto-replies, CRM robots and AI employees do not answer them.
🔓 How to unblock
Open the same chat and click Unblock at the bottom of the chat or in the three-dot menu. The person will be able to write to you again.
On all channels except official WhatsApp, everything the person wrote while blocked is kept. After unblocking, these messages appear in the chat.
💡 Good to know
- A block applies to one channel only. If you have several numbers or accounts and the person writes to another one, they are not blocked there.
- The conversation before the block stays in the chat.
- On official WhatsApp a blocked person cannot see that you are online, and their messages are not delivered to you.